Neptune Resort Mermaid Beach, Mermaid Beach - Reviews, Rooms Options & Prices 2025

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About the Resort

32 Surf Parade, Mermaid Beach, Australia, 4218

Neptune Resort is strategically located in the heart of Broadbeach, a popular destination on the Gold Coast, Australia. This resort offers a variety of self-contained apartments, ideal for couples and families seeking to enjoy the vibrant beach atmosphere without overspending. Guests can experience stunning ocean views from select accommodations while enjoying easy access to local attractions and dining options.

Location

The resort is situated just 250 meters from the beach and mere steps away from the popular Pacific Fair Shopping Centre. Public transport options, including the tram service, are conveniently located nearby, allowing easy access to major attractions, restaurants, and nightlife. The resort's central placement makes it an ideal base for exploring Broadbeach.

Rooms

Neptune Resort features a range of accommodations, including 1 bedroom, 2 bedroom apartments, and luxurious 2 bedroom penthouses. Many rooms provide breathtaking ocean views and come equipped with king-size beds, air conditioning, and full kitchen facilities for a home-like experience. Two-bedroom apartments boast two-way bathrooms for added convenience.

Eat & Drink

The resort features Tom's Cafe, which serves all-day breakfast and lunch in a relaxed setting. Guests can enjoy a selection of delicious meals throughout the day, emphasizing locally sourced ingredients and a friendly atmosphere. More dining options are available within a short walk of the resort, showcasing a variety of cuisines.

Leisure & Business

Neptune Resort provides a wealth of leisure activities, including seasonally heated swimming pools, a sauna, steam room, and a fully equipped gym. Guests can also enjoy recreational options such as a tennis court and easy access to nearby beaches for a variety of water adventures. The resort creates an enticing environment for relaxation or active pursuits.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Two-Bedroom Penthouse Apartment

Max:

4 persons

90 m²

Bed options:

2 Single beds

Sea view

Shower

Heating

room details

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One-Bedroom Apartment

Max:

2 persons

70 m²

Bed options:

1 King Size Bed

Shower

Heating

room details

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Two-Bedroom Apartment

Max:

4 persons

85 m²

Bed options:

2 Single beds

Sea view

Shower

Heating

room details

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Getting around

Explore available ways to reach your dream destination

City Center

Mermaid Beach4000 ft

Airports

Gold Coast (OOL) 11.5 mi

Brisbane (BNE) 57.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Amazing Views!

“Staying on the 7th floor offered an very nice view of the Nerang River, especially the sparkling reflections at night. It was a magical experience!” view full review

Spacious Comfort

“The apartment was airy and spacious, providing a perfect environment for our family to relax and enjoy our stay.” view full review

Fully Equipped Kitchen

“The unit had a modern kitchen with all the essentials, making it easy to prepare meals during our visit.” view full review

Hassle-Free Parking

“The underground parking was a great bonus, providing us with easy access and peace of mind during our stay.” view full review

General

No smoking on site
Free parking
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Security
Baggage storage
Elevator
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Fitness center
Tennis court

Guest Parking

Electric kettle
Dryer
Cookware/ Kitchen utensils

Services

Tours/Ticket assistance

Dining

Outdoor dining area

Business

Fax/Photocopying

Children

Cribs

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Sun loungers
Garden area
BBQ facilities
Jacuzzi

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Washing machine
Free toiletries

Self-catering

Electric kettle
Dryer
Cookware/ Kitchen utensils

Media

Flat-screen TV

Room decor

Carpeted floor

Location

32 Surf Parade, Mermaid Beach, Australia, 4218

Map view

32 Surf Parade, Mermaid Beach, Australia, 4218

City landmarks

Casinos

The Star Gold Coast

2000 ft

Events

Gold Coast Convention and Exhibition Centre

2600 ft

Level 77 of Q1 Resort 9 Hamilton Avenue

SkyPoint Observation Deck

1.9 mi

Libraries

Broadbeach Branch Library

3000 ft

Broadbeach QLD 4218

Queensland Korean War Memorial

1.0 mi

Parks

Kurrawa Pratten Park

3500 ft

Old Burleigh Rd

Kurrawa Park

3300 ft

Parks

Ken Mansbridge Park

4100 ft

216/1/10 Albert Ave

Go Ballooning

2300 ft

Parks

Cascade Gardens

1.1 mi

Gold Coast hwy

Kokoda Memorial

2500 ft

Gallery

19 Karen Contemporary Artspace

2600 ft

Broadbeach Park

4400 ft

off Rio Vista blvd

Lake Hugh Muntz

1.3 mi

Gold Coast Highway

Les Rodgers Memorial Park

1.3 mi

Store

Blockbuster Kiosk Mermaid Beach Night Owl

1.1 mi

Nearby

Mall

Pacific Fair Shopping Centre

1200 ft

1 Hooker Blvd

Dracula's Cabaret Gold Coast

900 ft

Shopping Area

The Oasis Shopping Centre

2000 ft

Victoria Avenue Plaza

Rotary Carousel Broadbeach

1800 ft

Broadbeach

1100 ft

Parks

Pratten Park

1300 ft

Shopping Area

Broadbeach Mall

1600 ft

Shopping Area

Oracle Boulevard

1100 ft

Store

Woolworths Oasis

1600 ft

Shopping Area

Niecon Plaza

1900 ft

Parks

Paula Stafford Park

3000 ft

Parks

Victoria Park

1900 ft

167 Old Burleigh Rd

Kids Playground Kurrawa

1500 ft

Amusement Park

Broadbeach Mall Charity Carousel

1800 ft

Restaurants

Boonchu Thai

400 ft

Shop 15 & 16 Phoenician Surf Pde Surf Parade

Salsa's Fresh Mex Grill

500 ft

Pacific Fair

Mrs. Fields

500 ft

Hooker Boulevard Kiosk K36

Betty's Burgers & Concrete Co

1200 ft

Hooker Boulevard Shop 1605C Pacific Fair Shopping Centre

The Lamb Shop

2000 ft

S 136 3 Oracle Bvd

Grilled Seafood Bar

2700 ft

Hooker Boulevard Food Court Pacific Fair Shopping Centre

My Gelato Broadbeach

1900 ft

12w/1 Oracle Boulevard

Brunch & Co

2000 ft

3 Oracle Bvd

Reviews and Ratings

Feedback from previous guests about their experience

86%

liked the resort and would come back again

8.6/10

Great

Rooms

8.6

Location

10.0

Service

9.0

Dining

7.0

Frank

United Kingdom, March 2025

8.8/10

I had a wonderful stay at this hotel, with its fantastic location right opposite the main public transport hub at Broadbeach South. The rooms were spacious and well-appointed, providing great value for money. The staff was exceptionally helpful and courteous, which made my stay even more enjoyable. However, I felt that the dining options could use some improvement, as they were not as good as expected.

Rooms

9.0

The apartments were spacious, clean, and well-equipped, featuring a comfortable bed and a nice balcony with lovely garden and hinterland views.

Service

10.0

The staff were helpful and courteous, making check-in a breeze even after hours.

Location

10.0

The location was perfect, with easy access to the beach, shopping centers, and public transportation, making everything very convenient.

Dining

7.0

The on-site coffee shop was decent, but the overall dining experience could be enhanced.

Facilities

8.0

The hotel's amenities included a nice pool area and good facilities, making it comfortable and enjoyable during my stay.

Sawyer

United Kingdom, February 2025

8.8/10

I had an amazing stay at the Neptune Resort! The view from my room was simply magical, and the proximity to local attractions made everything so convenient. The staff were genuinely helpful and friendly, which added to the overall pleasant experience. However, the shower in my suite was quite small and could really use an upgrade. Despite that, I would definitely return for another stay, especially for the value and the beautiful surroundings.

Rooms

8.0

My room was beautifully presented, very clean, and had a lovely view of the Nerang River. It felt comfortable, though the shower was a bit cramped.

Service

10.0

The managers and staff were incredibly helpful and welcoming, always ready to assist with bookings and local guidance, making my stay very enjoyable.

Location

10.0

The location is fantastic! Just across the road from Pacific Fair and very close to the beach and various dining options. It makes getting around Broadbeach and the Gold Coast so easy.

Dining

7.0

I appreciated having the option to cook my own meals in the fully self-contained suite, which was great for my budget. However, I felt a bit restricted due to concerns about the fire alarm charge.

Facilities

9.0

The resort had excellent facilities, including a lovely pool and spa area that I thoroughly enjoyed during my stay.

Isaac

United Kingdom, January 2025

8.4/10

I had a wonderful stay at this hotel, with a fantastic location just a short stroll from the beach and close to shops and restaurants. The suite was compact yet cosy and had everything I needed. While the shower could use an upgrade, the overall experience was delightful. My only concern was the policy regarding the fire alarm penalty, which made me quite cautious during my stay. Overall, it's a great place for a quick getaway, particularly for the value it offers.

Rooms

8.0

The suite was compact, cosy, and well-furnished with all the essentials for a comfortable stay.

Service

9.0

The staff were very pleasant and helpful throughout my stay.

Location

10.0

The location was perfect, just a quick walk to the beach and close to Pacific Fair and other attractions.

Dining

7.0

While I didn't use the kitchen much due to the fire alarm policy, it was well-equipped for cooking.

Facilities

8.0

The facilities included a nice cafe and BBQ area, which was convenient, though I didn't use the pool or gym.

Christina

United Kingdom, January 2025

8.4/10

I had a fantastic stay at this hotel, primarily due to the excellent location next to Broadbeach South's public transport, making it super convenient to explore. The rooms were clean, spacious, and well-equipped, and I enjoyed the relaxing atmosphere by the pool. The staff's helpfulness was a big plus, but I found the dining options could use some improvement, particularly in terms of value for money. Overall, it was great for a family getaway, but there are a few areas that could be refined.

Rooms

9.0

The rooms were spacious, well-appointed, and included all the essentials like a washing machine and dryer.

Service

9.0

The staff were excellent and very helpful, always ready to assist with anything I needed.

Location

10.0

Being right across from Pacific Fair and near the beach was perfect for my vacation plans.

Dining

6.0

While the on-site cafe had some great options, I found the dining experience to be of average value.

Facilities

8.0

The pool and spa facilities were wonderful, providing a relaxing space to unwind.

Nigel

United Kingdom, September 2024

8.6/10

My stay at the resort was thoroughly enjoyable, with a clean and spacious apartment that felt like a home away from home. The location couldn’t be better as it was conveniently close to shops and restaurants. Although the dining options were commendable, one instance of poor customer service left a sour taste in my experience. Overall, a lovely stay with great amenities and a friendly atmosphere.

Rooms

9.0

The apartments are clean, bright, and spacious, featuring all the necessary amenities for a comfortable stay.

Service

7.0

While I encountered a bit of an issue with the service during my stay, most of the staff were friendly and accommodating.

Location

10.0

The location was fantastic, right across from Pacific Fair and just a short walk to the beach, which made everything easily accessible.

Dining

8.0

Dining options were decent, with good food and coffee at the Grind Cafe, although I had high expectations that weren't fully met.